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Joanne Washington

JOANNE WASHINGTON
joannewashington@email.com

*** Professional Profile

UPS SUPPORT ENGINEER with solid experience in field service, equipment testing, system installation, upgrading, troubleshooting, and customer support. In-depth training in electrical engineering, electronics, power engineering, signal processing, and communications. Computer literate (Windows, Word, Excel, and the Internet).
* Quality-driven with demonstrated ability to complete all assignments in a timely and professional manner.
* Able to quickly adapt to new work environments and technologies.
* Reliable employee with strong work ethic and well-developed teamworking skills.

*** Experience

RCO ELECTRONICS - Mayerville, Massachusetts
Senior Customer Support Engineer (2008-2012)
Provided technical support to the Federal Aviation Administration by upgrading existing systems at FAA sites nationwide.
* Modified and tested complex electronic aviation systems.
* Trained FAA staff in all aspects of equipment operation.
* Diagnosed and repaired problems within modules, switchgears, monitors, and other related components.
* Completed upgrade projects and provided technical support at multiple facilities.

Field Service Engineer (2005-2008)
Diagnosed and repaired equipment at client sites nationwide. Provided technical support, evaluated problems, recommended solutions, and made complex engineering changes.
* Trained customers in the proper use, administration, and maintenance of power equipment.
* Used state-of-the-art test equipment to isolate specific problems.

*** Related Experience

As part of co-op education program, worked as quality assurance technician for a software development firm. Developed automated scripts to test software products; submitted reports that detailed software performance and deficiencies.

*** Education

POLYTECHNIC INSTITUTE - Worcester, Massachusetts
B.S. Electrical Engineering
Graduated with Honors